Sports / Mobile
These terms set out what you agree to when you open and use your fk9 account, including how transactions are handled through Rocket, Upay, and Bank Transfer. Access to this platform depends on your local law and eligible regions — read these terms before you start.
By creating and using your account, you accept these terms in full. They apply to every action you take — logging in, placing activity, managing your wallet, and contacting support. Nothing in these terms removes or replaces rights you may hold under the laws of your own country; where local law conflicts with any clause here, your statutory rights take precedence to the extent the law requires. Eligibility to use this platform depends on your local law and the regions we currently serve — we do not confirm availability beyond what we can verify for your location. Transactions through Rocket, Upay, or Bank Transfer are governed by both these terms and the rules of the payment provider you use; we are not party to any dispute between you and a payment provider that arises outside our platform. We may update these terms when our services change. When we do, the revised version is published on this page and takes effect from the date shown at the top of the document. Continuing to use your account after that date means you accept the updated terms. If you do not agree, you should close your account before the revision takes effect.
These terms have a defined boundary. Understanding what they cover — and what they do not — helps you know where to look when a question comes up about your account, a transaction, or the content you see on the platform.
Covered fully. These terms govern how you open, verify, and close your account, including login credentials, session security and any suspension or restriction applied by our team.
Covered for activity processed through our platform. Deposits and withdrawals via Rocket, Upay, or Bank Transfer are subject to both these terms and the separate rules of the payment provider you select.
Game titles, promotional notices and lobby content are governed by these terms to the extent they involve your account. Studio rules from providers such as Pragmatic Play or PG Soft may apply additionally to specific titles.
Not covered. External websites, payment apps, or identity services you use independently of this platform operate under their own terms. We have no responsibility for those third-party rules or outcomes.
These terms are not one-directional. You have practical choices available to you at any point while your account is active. You can request a copy of the transaction records held against your account by contacting our support team through the routes listed on this page. If any personal detail on your account — name, contact address, linked payment method — is recorded incorrectly, you can ask us to correct it; we will confirm in writing once the change is applied. If you believe a term has been applied to your account in a way that conflicts with what is written here, you can raise a formal query through support and we will review it against the current published version. Closing your account is also your choice; you do not need a reason. Submit the request through the account section or contact support directly, and we will process it and confirm closure. Availability of each action depends on your local law and eligible regions.
Contact support to request a copy of the transaction history attached to your account. We will provide the records we hold for the period you specify.
If a name, contact detail or linked Rocket, Upay, or Bank Transfer record is wrong, raise it with support and we will update and confirm the change.
If you believe a term has been applied inconsistently, contact us with the specific clause and we will review your account against the published terms and respond.
You can close your account at any time. Submit the request through your account page or directly through our support channel and we will confirm when it is done.
If you have a question about a specific clause, need to raise a dispute, or want to request account records, the routes below are the ones we actively monitor. Use the channel that works best for you — all three connect to the same support team.
Start a live chat session from any page on the platform. The chat widget is visible when you are logged in. Use this route for account-related term queries that need a quick response.
Send a written query to our support email address listed in the account help section. Useful for detailed term disputes or formal requests for account records where you need a written trail.
Navigate to the help section inside your account for self-service options including linking Rocket, Upay, or Bank Transfer, reviewing your activity log, and finding the current version of these terms.
We maintain clear internal processes for data handling, account security, and term updates. This section explains the practical commitments behind these terms — what we retain, how long we keep it, and who to contact when something needs to change.
We retain account and transaction data for the period required by applicable rules in the regions where we operate. You can ask us what we hold for your account at any time through the support routes on this page.
Your account credentials are your responsibility to keep secure. If you believe your login has been compromised, contact support immediately via live chat or email — we will act on verified reports without delay.
We use session cookies to keep your account active while you browse the lobby. Persistent cookies are used only for preferences you set. You can review and manage cookie settings through your browser at any time.
When we revise these terms, the updated version appears on this page with the effective date. We do not apply changes retroactively. If a change affects your account in a material way, we will notify you through your registered contact method.
These are the questions we hear most often about our terms and conditions. If your question is not covered here, reach out through live chat or the email route in the support section above.
Your eligibility to use this platform depends on your local law and the regions we currently serve. These terms apply uniformly to all active accounts, but access itself may vary by location. Check the account help section for the eligibility information shown for your region.
We publish the revised terms on this page with an effective date. Continuing to use your account after that date is treated as acceptance of the updated version. If you do not agree with the changes, you can request account closure before the revision takes effect.
Yes. Contact our support team through live chat or email and specify the period you need. We will provide the transaction records we hold for your account. This applies to activity processed via Rocket, Upay, Bank Transfer and any other method linked to your account.
Transactions processed through Rocket or Upay are subject to both these terms and the individual rules of the payment provider. We handle the platform side of the transaction; disputes with the payment provider that arise outside our platform fall under that provider's own terms.
Contact support via live chat or email and reference the specific clause you believe was applied incorrectly. We will review your account activity against the current published terms and respond in writing. This is the formal route for term disputes.
We retain account and transaction data for the period required by applicable rules in the regions where we operate. After your account is closed, this data is not used for active account purposes. You can request detail on your specific data through support.