Sports / Mobile
This page sets out the legal basis on which fk9 operates your account and what obligations apply to both sides. Access to our platform and services depends on your local law and the eligible regions we serve — review the terms that apply before you proceed.
Our policy is written to be readable, not to obscure what we expect from you or what you can expect from us. When you open and use a fk9 account, you agree that your activity is governed by the version of these terms published at the time of use. We update terms when the service changes or when applicable rules require it — the effective date at the top of each document tells you which version applies. We notify members of material changes through the contact details held on their account, which is one reason keeping your account details accurate matters. If you access fk9 from Bangladesh, availability is subject to your local law and eligible regions; we do not make representations about legality in any specific jurisdiction on your behalf. Transactions made via Rocket, Upay, or Bank Transfer are processed under the payment terms shown inside your account wallet at the time of each transaction — not a separate document. Questions about a specific policy clause can be sent through our published support routes, listed further down this page.
Rocket transactions are subject to the wallet terms shown at the point of transfer inside your account.
Upay payment terms are displayed during the transaction flow; those terms form part of your account record.
Bank Transfer instructions and any applicable conditions are shown in the account wallet section before you confirm.
Not everything connected to your fk9 experience falls under a single policy document. This section clarifies which areas our terms govern and which sit outside their reach — so you know where to look when a question arises.
Login, registration, identity verification and account suspension decisions are all governed by our terms. If your access is restricted, the reason and the process for querying it are set out in the account policy section.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are covered. The limits, processing conditions and dispute steps are shown in the wallet area of your account — not implied by this page alone.
Games, odds displays and promotional notices published on this site are covered by our content terms. Game content is supplied by studios including CQ9, Pragmatic Play, Habanero and others listed in the lobby.
External payment processors, network providers and any linked third-party sites operate under their own terms. We are not responsible for those terms and cannot modify them on your behalf.
Your account gives you concrete ways to act on your rights without needing to contact support for every routine step. Transaction records are visible inside the wallet section — each entry is time-stamped and categorised so you can review activity yourself. If a detail on your account, such as your registered contact number or preferred payment method, needs correcting, the account settings page shows the editable fields and the verification steps required. For a question that goes beyond routine account management — a policy interpretation, a data query or a formal request — our support routes handle those directly. We do not require a formal legal letter to raise a question; a message through the published contact path is enough to start the process. Our team reviews policy queries and responds through the same channel you used. Keep a copy of any request you send, including the date, in case you need to follow up.
Open the wallet section to see a full log of your transactions, including Rocket, Upay and Bank Transfer activity, each with a timestamp and status.
Account settings show which fields you can edit directly. Verification steps are displayed inline — follow the instructions shown rather than contacting support for routine updates.
Use the live chat or email route listed on the support page. State the clause or situation you are asking about so our team can respond to the specific point rather than a general query.
For account-level actions that require our intervention — such as a formal data request or a dispute — contact us through the published channel. We confirm receipt and follow up through the same route.
When a policy question cannot be answered by reviewing the published terms on this page, use one of the contact routes below. We ask that you include your account reference and the specific clause or situation in your message — this helps us direct it to the right team without back-and-forth. Availability of each channel is as published on the site; we do not commit to response windows that are not stated there.
The live chat icon appears in the bottom corner of the site when the channel is active. Use it for account-level policy questions that need a direct response.
Send policy queries, formal requests or data questions to the support email address published in the site footer. Include your account ID in the subject line.
The Help Centre in your account dashboard lists common policy questions with published answers. Check there first — many access and transaction questions are already addressed.
Account security and data handling are not afterthoughts in how we run this platform. The sections below explain what we do in each area and where you can act if something needs to change.
We collect only the information needed to operate your account — contact details, transaction records and session data. We do not sell your data to third parties. The full list of data we hold is available on request through our published support route.
Cookies are used to keep your session active and to remember account preferences. You can manage cookie permissions through your browser settings. Disabling certain cookies may affect how some account features display on your device.
Password and login security is your responsibility for the credentials you set. If you suspect unauthorised access, use the account settings page to change your password immediately and then contact support through the published channel.
We retain account and transaction records for the period required under applicable policy and for dispute resolution. To ask about the retention period for your specific data, contact us via email with your account reference and the nature of your request.
These are the questions our members ask most often about how our terms work, what rights they have and how to act on them.
Access to fk9 and the applicability of these terms depend on your local law and whether your region is eligible. We do not confirm legality in specific jurisdictions on your behalf. Review local regulations before using the platform.
Each policy document on the site carries an effective date at the top. The version in force on the date you took the action in question is the one that applies. If you need a historical version, contact support with your account ID and the date.
Yes. Send a data request to our support email with your account reference and a clear description of what you want. We will respond through the same channel. The retention periods for different data types are explained in our privacy terms.
Open the wallet section and check the transaction entry, which includes a timestamp and status. If the record does not match your understanding, contact support through live chat or email with the transaction reference and date. Do not delay — query it as soon as you notice the discrepancy.
We notify you via the contact details registered on your account when we make material changes. Routine or minor updates may not trigger a notification, so checking the effective date on the policy page periodically is a good habit.
Yes, for transactions processed through those routes. The specific conditions — including limits and any applicable instructions — are shown in the account wallet at the time of each transaction and form part of your agreement with us.