Sports / Mobile
fk9 is clear about what data we collect from you, why we collect it, and how it stays protected inside your account. Access to this platform and its features depends on your local law and eligible regions — read this policy carefully before using your account.
When you open an account with fk9, we collect the information you provide directly — your name, contact details, and the payment method you register, whether that is Rocket, Upay, or Bank Transfer. We also gather transactional records each time you deposit or withdraw through your wallet, so your account history reflects every movement accurately. Beyond what you submit, we collect session data through your browser: pages visited, device type, IP address, and how you navigate the site. This helps us keep the account environment stable and spot unusual access patterns early. We do not share this data with third parties for marketing purposes. Your data is stored on secured servers and accessed only by the team members responsible for account operations and fraud prevention. Retention periods vary by data type — transactional records are kept longer than session logs. Where local law in Bangladesh or any other eligible region requires us to adjust how we collect or store data, we follow that requirement. If you have questions about what we hold, the support route in this policy is the right place to start.
This policy applies to all data collected through fk9 channels — your account dashboard, support interactions, and any browser session on the site. It does not extend to third-party services you access through links on our pages. Knowing the boundary helps you make informed choices about what you share and where.
Any information you enter during login, account setup or wallet verification falls inside this policy. We treat that data as account-bound and do not use it outside the scope of your membership.
Deposit and withdrawal records tied to Rocket, Upay or Bank Transfer are covered. These logs are kept for account integrity and are accessible to you through your transaction history inside the account area.
Browsing data gathered while you navigate the lobby, game pages or support sections is within scope. We use this to maintain session continuity and flag irregular patterns — not to build advertising profiles.
Game studios, external payment processors and any off-site link operate under their own privacy terms. Once you leave fk9's environment, this policy no longer applies. We recommend reviewing those terms separately.
You have practical options available to you at any point while your account is active. Reviewing your stored details is straightforward — open your account settings page and check the information shown under your profile. If anything is incorrect, the same settings area gives you fields to update your contact details and registered payment method directly. If you want to know exactly what data fk9 holds on you, send a written request through the support route listed on this page. We will confirm what is stored, in what form, and for how long. Where a record is inaccurate and you cannot correct it yourself through the account panel, raise it with support and we will handle the correction. You can also request that we stop using your data for non-essential purposes at any time by contacting us directly. Account access and data rights depend on your local law and the eligible regions this platform serves.
Open your account settings to see the profile and contact information we hold. Transaction records are listed separately in your account history tab.
Update your name, contact number or registered payment method directly in account settings. For fields that are locked, contact support with the correction request.
Submit a written query through the support channel on this page to ask what data we hold, in what category, and how long the retention period runs for your account type.
If you want a specific record corrected or a non-essential data use stopped, reach our support team through the contact path in this policy. We handle these requests directly.
If you have a question about this policy, want to know what data we hold, or need to raise a correction, use one of the contact paths below. We do not publish support hours or response-time commitments we cannot verify — but each route listed here is actively monitored for account and policy queries.
Open the chat widget visible on the site to start a direct conversation about your account data or a privacy concern. This is the fastest route for account-level questions.
Send a written privacy request or data query to our support email address, shown in your account's help section. Written requests are useful when you need a documented response.
The help centre inside your signed-in account area contains published articles covering data access, correction steps and how to submit a formal privacy question.
Every account at fk9 sits behind access controls that limit who can view or edit your stored information. We apply encryption to data in transit and restrict internal access to only those teams handling account operations, payment reconciliation and support. This is not a claim about certification — it describes the operational practice we follow for your account.
We use cookies to maintain your logged-in session and remember your preferences within the site. You can manage cookie behaviour through your browser settings. Disabling certain cookies may affect how account features load.
Login credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect unauthorised access, use the password reset path in account settings immediately and then contact support.
Transactional records, including Rocket, Upay and Bank Transfer histories, are retained for the period required by our operating obligations. Session and browsing logs are held for a shorter period and then deleted on a rolling basis.
When this policy is updated, the revised version is published on this page with a new effective date at the top. Continued use of your account after the update date means you have read the revised terms.
These questions cover the things most people ask after reading the policy. If something is not answered here, the support routes listed above are the right next step.
We collect the details you submit during registration — name, contact information and your chosen payment method such as Rocket, Upay or Bank Transfer. We also log session and device data generated during your visits. Nothing beyond what is needed to run your account is collected.
Yes. Send a written request through the support email or live chat asking for a summary of your stored data. We will confirm what categories of information we hold, the retention period that applies, and how it is used within your account.
Open account settings and update the relevant fields directly. For locked fields — those you cannot edit yourself — contact support with the correct details. We will verify the change and update the record. This applies to contact info and registered payment details alike.
We do not share your data with third parties for marketing. Data may be passed to payment processors handling Rocket, Upay or Bank Transfer transactions, and to fraud-detection services — both under strict data-handling terms. Game studios receive only the session data needed to run your game.
Transactional records are retained for the period our operating obligations require, even after account closure. Non-essential data is removed on our standard deletion schedule. If you want a full breakdown of what is kept and why after closure, contact support in writing.
This policy covers your data whenever you use the platform. Access to the platform itself depends on your local law and eligible regions. Where Bangladesh law places specific requirements on how your data is handled, those requirements apply alongside this policy.